Returns & Refunds policy

RETURN POLICY

Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect product.

Buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit.

RETURN REQUIREMENTS

All products must meet the following conditions to be eligible for a refund or exchange:

All products must be shipped back within 30 days of the original delivery date.

All products must be in original, unused and brand-new condition to receive a refund.

MISSING / DAMAGED ITEMS

Any purchases containing damaged items or which are missing must be reported within 48 hours of delivery. Please contact us and we'll take care of the issue immediately.

INTERNATIONAL CUSTOMERS

Our foreign return/exchange policy is implemented on a case-by-case basis. Because of the rise of shipping costs, customs fees, and taxes, we do our best to accommodate such requests within reason, though always with customer satisfaction in mind.

ORDER CANCELLATIONS

If you need to cancel your order for any reason, please contact us as soon as possible and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.

NOTICE

We reserve the right to amend this Return Policy at any time by posting the amended terms on this page.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@sicarioSmokeshop.com